AVOID USING ATM CENTERS OF STATE BANK OF INDIA

Rohit: - Satyanaash ho gaya mera….aab bataa nahi kya hogaa mera…Whatever little I had, all are gone now.

Satish: - Arrey bhaiye…kya hua hain, yeh batao toh sahi?

Rohit: - I used to think that State Bank of India is the safest bank, but it is getting transformed into a No.1 unsafe bank. I had 46,785 bucks in my savings account of SBI. I went to the SBI ATM at Thakurpukur 3A Stand of Kolkata to withdraw money. The ATM centre is just opposite to the Thakurpukur Branch of SBI. The branch code number is 1357. I swiped my SBI ATM card in the machine, then entered password and withdrew 400 bucks from it. But, just after few seconds, the receipt came out, which shows that the available balance in my savings account is 6,385 bucks, whereas I have taken out only 400 bucks from my account. Another 40,000 bucks from my account has got debited to someone else’s savings account.

Satish:- Arrey, since last week of April 2010, these kinds of cases are happening in many parts of Kolkata and that too only in the case of SBI ATM Cards and in SBI ATM Centers. Come on, let us go to the Police Station and lodge an FIR.

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Inspector Arindam: - Rohit Bhaya, you are not the first person to come in this Police Station with such complaints. At least 15 people came here with this similar problem in this week. We cannot help in this case. Only the employees of State Bank of India can help you.

Rohit: - What do you mean by that? Have you ever seen the condition of that SBI ATM in Thakurpukur 3A stand? All the Auto-Rickshaws are standing in front of that ATM center. You never know, when your money will get snatched by those auto-rickshawalas. Moreover, there is no security guard in that ATM. To add fuel to the fire, for every transaction, the slip that is coming out is a fake one, giving false balances.

Inspector Arindam: - Who is the manager of Thakurpukur SBI Branch? Just go and talk to that Manager. Hey, Badal, please help me out, boss. This is a very funny case for me to solve.

Sub-Inspector Badal:- Sir, as per the rules, if the Bank manager is unable to give back the money to this customer within 12 days, then legal actions can be filed against that branch or even against that Bank also. The boss of SBI is Mr. O P Bhatt. Even, he may have to answer the question, why the money of 40,000 bucks from the savings account of a customer is getting debited to other’s account, when the SBI customer is withdrawing only a mere 200 or 400 bucks from his account in the SBI ATM center.

Satish: - Exactly! State Bank of India give big lectures of installing Point of Sale, Solar powered ATMs and other technologies in ATM, but they cannot provide security to an ordinary ATM center. First of all, the ATM machines of SBI are very slow in speed. Secondly, in many ATM centers, there are no security guards. Even if they have a security guard, he does not have any knowledge about ATM. He just sleeps inside the ATM Center. Thirdly, SBI have opened their ATM centers in insecure areas. Like, take the case of ATM center in Thakurpukur 3A stand. They have opened the ATM in front of an Auto –rickshaw stand. There is no point in going to the SBI branch and complaining about it. They will say, ‘aab kaal aayiye, yaa toh parshu ko aayiye’. You will just keep on visiting the SBI branch, but your problem will never get resolved, after all, it is State Bank of India.

Inspector Arindam: - Hmm…we also appreciate that State Bank of India is just third-class in its customer service. At least, HDFC and AXIS Bank ATM centers are very much secure nowadays, followed by ICICI Bank. Rohit, I think that you will not get back your money. It is gone means, it is gone. Try to shift all your remaining money from SBI account to other bank accounts. Always try to “AVOID USING ATM CENTERS OF STATE BANK OF INDIA”.